Dear Valued Ace Customer,

As we approach the end of 2020, Covid-19 is still a factor in our lives and events are still affected by this pandemic. While the bulk of the disruption to live events is hopefully behind us, there is still a chance that events in 2021 will get delayed or cancelled. 

Our industry leading customer service team is here to ensure the best possible solution should your event get disrupted and we want to assure you that your purchase with Ace Ticket is always protected in the event of a cancellation and postponement.

  • If your event is cancelled, you will always be entitled to a full refund for your purchase.
  • If your event is rescheduled, your tickets will always be honored for the new event date and time.
  • If you cannot attend an event, an Ace Ticket pricing expert can relist and manage your tickets for resale.

If your event is cancelled or rescheduled and you haven't heard from us yet, please call us at 617-783-3333 or email us at 

We thank you for the trust you place in Ace Ticket and we are standing by to assist you at this difficult time. Please be aware that we are receiving an increased number of inquiries regarding events and purchases and we may not be able to respond as quickly as we'd like to. We appreciate your patience as we await information from leagues, teams and local venues.

***Retail Locations*** Our stores and offices remain closed for now but we will have an update soon on when in store retail operations will be available again. For now you can purchase tickets via our site or by phone. Our reps are standing by M-F 9-5 to assist you. 

Stay safe & sane!


The Ace Ticket Team

Have Questions? You can live chat with our local event experts online or give us a call at 1-800-697-3287. Our reps are standing by to assist you.